FAQs

 

Is it secure to shop online at your website?
Yes, shopping on our website is safe and secure. We implement various security measures to protect your personal information during your online shopping experience.

What payment methods do you accept?
We accept various payment methods, including credit and debit cards, as well as MasterCard, VISA, and American Express.

How can I cancel my order after placing it?
If you wish to cancel your order, please email us info@linein.com.au as soon as possible. For more details, please refer to our cancellation policy.

Will the product look exactly as it does on the website?
Yes, the product you receive will match the design displayed on our website. We take great care to accurately photograph our products to reflect their material, color, and quality.

What happens if my ordered product is out of stock?
If your product is out of stock, we will issue a full refund according to our refund policy. Refunds typically process within 10 business days.

How does customer service handle orders and cancellations?
Our customer service team is dedicated to providing effective support. If you're unhappy with your order, our agents will investigate the issue and assist you promptly.

How do I return a product?
If your product doesn’t meet the conditions outlined in our return policy, you can request a return within 30 days of receiving your item. Please note that if you want to return an item, Customer Responsible for Return Shipping on every order. and 5% Restocking Fee.

Can I track the progress of my order?
Yes! Once your order is confirmed, you will receive an order ID. You can use this ID to email us and inquire about your order status.

How can I contact Linein.co.au?

Registered Business Name: MATRIWORX PTY LTD
Trade Name: Linein.com.au
Phone Number: +61 02 8959 8957
Email: info@linein.com.au
Australian Business Number (ABN): 67 649 943 359
Physical Address: unit 1 4 GRAZIER AVENUE Gregory Hills NSW 2557 Australia