Returns & Refund Policy
Returns & Refund Policy
Matriworx Pty Ltd (ABN 67 649 943 359) (“linein.com.au”, “we”, “us”, “our”) Trading as Linein.com.au
There may be times when you need to return your in store or online purchase. Our Returns Policy is designed to assist you in returning your product. We would like to remind you that the benefits given by our Returns Policy are in addition to other rights & remedies you may have under Australian or New Zealand consumer law.
How long do you have to claim?
Consumer guarantees under the Australian Consumer Law & New Zealand Consumer Guarantee Act are not limited by a defined time period & can vary from product to produc depending on factors such as the nature of goods, price & statements made on packaging & product labels. Our Store Managers can assist you with further information about the warranty period for the product you return.
Expenses: Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.
Exclusions: In some cases a refund, replacement or repair may not be offered if you:
- Substantially modify the product
- Misuse the product contrary to user instructions or packaging labels
- Simply change your mind
Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure & for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality & the failure does not amount to a major failure.
How Long Does it Take to Get a Refund?
You can return the items to us for refund within 30 days after you receive the items if the items are still in "as new" condition if you change your mind or there is any problem with the items you purchased.
Please contact us by email: info@linein.com.au for returns and refund.
Business Address: Unit 1 / 4 Grazier Ave Gregory Hills NSW 2557
Your refund will be processed as soon as the product you have returned is inspected by our quality assurance team and confirmed that it fits within our returns policy. This quality check can take up to 2 weeks, though generally less. Once the return has been approved, it takes 1-2 days for the refund to be made by linein.com.au to your financial institution (for example your credit card provider).